West Ridge Family,

DEALING WITH COVID-19 (the coronavirus)

West Ridge Animal Hospital felt it important to update you on the steps we are taking to ensure the health and safety of you and your pet during this time. First, let us assure you that we are operating as usual - pets get sick and they need our care. Second, we are committed to caring for them and for you.

CONTINUING TO RUN A CLEAN OPERATION

As an operating medical hospital, we are continually refining and improving our ability to provide the most clean and sterile environment possible. As a matter of protocol we wipe down every surface in our common areas between pet visits with sanitizing products. We clean the hepa filters in the office and regularly change the filters in our AC units. The client waiting area is cleaned three times a day while exam room furniture is cleaned between each appointment. Additionally, our staff is compliant with medical standard practices for hand-washing and preventing illness spread by staying home when we aren't feeling well.

PREPARATION

We are working on plans to be able to help quarantined clients with their animals’ medical needs, provide services to clients who are at risk, and trying to minimize contact with people and public spaces.Our plans are to be able to provide tele-care vet services, house visits, and curbside care

THE FACTS REGARDING PETS

There is currently no evidence that animals, including pets, can be infected with the coronavirus, and no evidence that animals can even spread the virus. However, the Centers for Disease Control and Prevention (CDC) wants pet owners to be prepared as the number of confirmed coronavirus cases continue to rise. While this may be a worst-case scenario, understand that if pet owners are ever asked to self-quarantine or become ill due to the coronavirus, the CDC recommends:

• Maintain separation and avoid direct contact with pets and other animals, including petting, snuggling, being kissed or licked, and sharing food
• Try to make alternative arrangements for someone to look after pets in case you become ill
• If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a face mask

Additionally, pet owners should always have a “Pet Preparedness Plan” in case of emergencies or quarantine:

• Make sure you have enough food and product to care for pets’ needs.
• Identify a family member or friend who can care for pets if you or someone in your house becomes ill
• Have crates, food and extra supplies on hand for quick movement of pets
• Keep all animal vaccines up to date in the event boarding becomes necessary
• Ensure all medications are documented with dosages and administering directions
• Including the prescription from your veterinarian is also helpful
• Have an identification collar for your pet with ID tag and microchip
• Service animals should be permitted to remain with their handlers.

PLEASE NOTE: The coronavirus vaccine for dogs is distinctly different from COVID-19, and animals do not need to wear a face mask to be protected from COVID-19.Please reach out to us with questions and concerns. The health and care of our clients and patients has always been and will continue to be our number one priority.